Deliveries

All SlipOn® Swimwear is sent via tracked shipping. Orders are shipped within 48 hours of receipt of payment by international air mail and usually take 3 to 10 working days to arrive at the destination.

During busy times or over holidays, such as Christmas or Easter – delivery may take longer. We do ask for your telephone number which we include in the “To” field, from time to time we receive back parcels that have could have been delivered and a phone call would have solved the problem. We also ask for a working email address to be used when ordering so that we can reach you if we have any problems with your order. We will never sell or share your information with anyone else, and will use it only to process your order.

Failure to arrive: Should your parcel fail to arrive within 10 working days, please notify us immediately. We will check the shipping in your area and resupply your order. Please note that this does not apply during busy times or during holidays – such as Easter or Christmas, and during these times a longer delivery time is to be expected. You will be required to complete a declaration for NZ Post to confirm that the order has been lost.

Should the order arrive later and a replacement order has been sent then you are required to send the order received last back to us by writing on the envelope “return to sender”, and notifying us that the parcel has arrived and you have returned it.

Holiday Season Deliveries

Please allow extra time for shipping when purchasing gifts for Christmas. With the high demand of the postal service this time of year, wait times may be longer than usual.

Returns & Cancellations

• Please return any faulty or defective garment/s within 14 days of date of delivery for replacement or refund. Please return the garments unworn, with the original packaging and labels. If you prefer a refund, we will refund the cost of the faulty or defective product/s and original shipping. The refund will be processed upon receipt of the returned item/s.
• We offer a “change of mind” return window of 14 days from date of delivery. Please return the garments unworn, with the original packaging and labels. The cost of return will be for your account. We will refund the cost of the product returned only. The refund will be processed upon receipt of the returned item/s.
• No returns on clearance items.
• If you wear the suit, it cannot be returned because of health rules.
• All returns must comply with the Consumer Guarantees Act or Fair Trading Act.